Would you go to a dentist if the only tools she used are a chainsaw
and a stick? Would you take your car to be serviced by a mechanic whose
only tools were a chocolate bar and hairspray? Would you want to your
child to go to an elementary school that only taught from a set of 1964
encyclopedias?
Do you see the connection?
It
is simple- really. Every industry has tools that can be specific to
that industry. The dentist would never use a chainsaw (even though it
may feel like it). They use tools that are designed and that are
necessary for the successful completion of their task- to assist with
proper dental hygiene. The same holds true for ever other profession and
industry. At the same time, to take tools that may not be useful to an
industry can slow down the process.
So here comes the question.
Why is it that those that skip trace do not utilize the tools that are
available to our profession or we try to use the tools of other
professions to do our job?
What are the tools available to the
skip trace industry? You've heard me talk about some of them. Databases,
each other and our minds. But, what are some other tools available to
us? Below is a list. I'm not calling it a complete list, because we
think out side of the box and have incredible imaginations, so the list
will never be completed. Not all of these will apply to your needs, but
maybe it will spark some ideas and you can add to the list.
CALLER ID
Have
caller ID setup on ALL incoming calls. When you ask for a debtor for
their number, is it matching up with the number they are calling from?
If possible, through you phone provider have a report available to you
per day of all received calls (just incase you miss it and they don't
leave a message). Any numbers that you do not recognize reverse that
number and see what you get.
SUBSCRIPTION DATABASES
Most of
us already use these. They can be very useful for obtaining additional
information on your debtor or those around them. There are several more available, do some research and see which best suites your needs.
FREE PUBLIC INFORMATION WEBSITES
These websites have gathered tons of links to public record sites. Most of them
separate the information by state.
FILTER DATABASES
On these websites you enter various information of the debtor, public records and
other websites are searched and the results are provided in a quick easy to
understand format. . These really speed up the investigation process.
COMPARE DATABASES
This
is where I daydream about a database that you can enter the information
for two different people at the same time. Then with the same process
of the other databases information is researched on both subjects then
is compared for anything that is the same and that information is
returned to the user. This way you can determine if there is a spouse or
roommate or significant other. The reason that I daydream is because to
my knowledge no such database exist at this time. However, if it does
PLEASE let me know.
WORKSHEETS
Whatever you call it. A
worksheet, a checklist or a form. This is what the investigator uses to
make sure that every stone has been turned, every nook and cranny
(what's a cranny?) has been checked for information to help locate the
debtor.
LETTERS
This provides another option to reach out a
touch the debtor. By sending a letter with PLEASE DO NOT FORWARD ADDRESS
CORRECTION REQUESTED printed on the envelope is an easy way to get
determine if the debtor has moved and left a forwarding address. The
downside to sending a letter is the turn around time.
INTERVIEW TECHNIQUES
There
are two different approaches direct and indirect. Direct is determining
the information that you need contact the people that have that
information and ask them for it. Indirect is also called pretext or
social engineering. Determine what information that you need then
develop a story, contact the people that have that information and
present your story so that they will give you the information that you
need. Sometimes pretexting is illegal; please make sure you know both
the federal and your state laws that apply.
TRAPLINES
This
is a service provide by various telephone companies. When someone calls a
trap line the number is captured. It does not matter if it is non
published or published you will get a report of all numbers. You can
setup a standard toll free number to do this but it takes up to 30 days
to get results.
HELLO LINES
This is a phone line that is
simple answered as "hello". It is not answered with the company name or
with the professionalism of the company. It is answered in the same way
that you would you home phone.
CALLER ID SPOOFING
There are
companies that can be used or phone systems that can be purchased
allowing the user to change their outgoing Caller ID information.
INVESTIGATOR SURROUNDINGS
Collections
and skip tracing need to be physically separated. It helps with the
mindset of the skip tracer as well as not allowing the other party to
hear a demand for payment in the background.
NETWORK OF INVESTIGATORS
A
spider web works because there are many strands connected. If your
debtor is running from you they are probably running from someone else.
We need to work together.
MINDSET
Here is where the rubber
meets the road. Skip tracing is a game of hide and seek. The debtor is
hiding you are seeking, it's that simple.
INVESTIGATOR EDUCATION
A
skip tracer MUST stay up to date with laws, procedures and resources to
be the best that they can. About a once a year seminar that includes
laws, processes, skill sets and resources with the ability to network
should do the trick.
We have the skills. We have the resources. We have the tools. Lets show the rest of the world how the professionals do it!
Oh, if you come up with some more to add to the list-please send a copy my way.